Questions About This Product
We've Got Answers
Is this product safe for my pet?
We select products designed for pets and list materials and care details on each product page. As with any new pet product, check that it is the right size and type for your pet, supervise first use, and stop using it if it shows damage. Ask your vet if you have any concerns about your pet's health.
How do I choose the right size?
Check the size guide on this page — we include measurements and weight guidance for each option. When in doubt, size up: most pets prefer a little extra room.
How long does delivery take?
Orders are processed in 1-3 business days, and standard US shipping is free. Items shipped from our US warehouses usually arrive in 3-8 business days after dispatch. If an item is out of stock in the US, we may fulfil it from an international warehouse, which usually takes 8-16 business days after dispatch, and we'll email you if your order is affected. You'll get a tracking number by email once your order ships. See our Shipping Policy for full details.
What if my order arrives damaged or isn't right?
Contact us at hello@furroyal.com or +1 (307) 475-3006 with your order number and a photo. If it arrived damaged, defective or incorrect, tell us within 7 days of delivery and we'll replace it or refund you. See our Refund Policy for full details.